Manage hiring steps
Use the Hiring Steps page to create, edit, and delete hiring steps. A hiring step is a component of a hiring plan. The metrics you configure for each step are used to determine how many candidates must enter the hiring pipeline to meet future agent requirements as determined by a strategic forecast.
To be used for forecasting, hiring steps must be made part of a hiring plan on the Hiring Plans page. See Manage hiring plans.
Editing a hiring step on this page does not impact any hiring plans that include that step. For example, if you create a step with a duration of five days, add it to a hiring plan, and then later change the duration of that step to three days, the step in that hiring plan retains a duration of five days. If you add the step to a different hiring plan, its duration in the new hiring plan is three days.
Similarly, deleting a hiring step on this page does not remove it from any hiring plans to which it has already been added.
The following fields appear on this page.
| Field | Description |
|---|---|
|
Step Name |
The name of the hiring step. This name must be unique. |
|
Duration |
The number of days that the step lasts. This value must be a whole number (1–999). |
|
Attrition Rate |
The number of candidates out of 100 that drop out from the hiring process during this step. This value must be a whole number (1–100). |