Manage hiring plans

Use the Hiring Plans page to create, edit, and delete hiring plans. A hiring plan is a sequence of hiring steps that describes the process of hiring agents to meet future requirements in your contact center. Hiring plans are used in conjunction with strategic resources and the strategic forecast to generate the report.

NOTE   Once you have created a hiring plan, the individual hiring steps do not change, even if those steps are edited or deleted on the Hiring Steps page. See Manage hiring steps.

The following fields appear on this page.

Field	Description
Plan Name	The name of the hiring plan. This name must be unique.
Plan Details	A list of the available and assigned hiring steps for the hiring plan. You can rearrange the assigned hiring steps using the up/down arrows. The list of available hiring steps displays the step name, its duration, and the attrition rate.