Follow up on validation warnings

Follow up on any validation warnings to ensure that the schedule does not break contract rules or other work rules.

The validation warnings are shown as a red triangle in the top left corner of the affected days. Hover the mouse pointer over the affected day to show a tooltip with more information on what is causing the warning.

Validation warnings are shown in the following situations.

The nightly or weekly rest in the contract is broken.
More time is scheduled than the maximum time per week defined in the contract.
Less time is scheduled than the minimum time per week defined in the contract.
More shifts of a specific shift category are scheduled than what is allowed by the shift category limitations.
A shift overlaps with a day off.
An activity overlaps an activity which is not overwritable.
A skill activity is scheduled outside of the open hours of the skill.
An agent's personal account for an absence type is exceeded.

All validation warnings for the currently open schedule are shown in the Validation alerts tab in the Info panel.

Automatic scheduling doesn't break any of the contract rules or work rules. If a day cannot be scheduled without breaking at least one of the rules, that day remains unscheduled and a message is shown to highlight that.

The validation warnings can be turned off by clicking the Validations button.

Prerequisites

You have the Schedules permission.
You have the Global functions > View schedules permission.
You have the Global functions > Modify schedules permission and the underlying Modify assignment permission.
You have the Global functions > View unpublished schedules permission.

Page location

Client > Schedules > Open schedule

Procedures

Follow up on validation warnings

Ensure that the Validations button and the Info button are selected.
Select the Validation alerts tab in the Info panel.
Click any column header to sort the validation warnings based on that column.
Double-click a warning to select that day in the schedule view, and act to solve the issue.

Filter what types of validation warnings to show

Click Filter in the Validation alerts panel.
Select only the types of validation warnings to show.