Agent Schedule Daily
The Agent Schedule Daily report details selected agents’ scheduled activities by day for a selected date range.
Fields in this report
|
Field |
Definition |
|---|---|
|
Activity Duration |
The duration of a scheduled activity, in minutes. |
|
Activity End Time |
An activity’s scheduled ending time. |
|
Activity Start Time |
An activity’s scheduled starting time. |
|
Activity Type |
The type of activity: assignment, break, closed service, exception, lunch, or project. |
|
Service Queue |
The name of the service queue that the agent supports. |