Customize your schedule view
The My Schedule toolbar allows you to view your schedule by day, week, or month.
The graphic below displays the toolbar, calendar bar, and header seen by users who have the permission to edit schedules. The agent’s view is identical except that the Select Agent and Select Time Zone fields are not present on the toolbar.
The following tables describe the functionality available in the My Schedule toolbar, calendar bar, and header.
| Field | Description |
|---|---|
| Mobile Calendar |
(SAML authentication only) Click to access or reset the URL that you use to sync your Calabrio ONE work schedule with a third-party calendar application such as Microsoft Outlook or Apple Calendar. See View your schedule in another calendar app. |
| Select Agent | (Users with the edit schedule permission only) Select the agent from the drop-down list whose schedule you want to view. |
| Select Time Zone | (Users with the edit schedule permission only) Select a time zone in which to view an agent’s schedule. By default, the schedule is displayed in your display time zone. See About time zones for a detailed explanation of time zones and how they relate to schedules. |
| Day/Week/Month | Click to select the schedule view desired. The default view is Day view for the current date. Click the left and right arrows to view schedules in the past or future, or select a specific day or month from the calendar bar. |
| Field | Description |
|---|---|
| Month and year |
The month and year displayed is shown at the left end of the calendar bar. You can quickly navigate to another date by clicking the month and year and choosing the desired period from the drop-down menu. |
| Day view/Week view |
Click any specific date from the five weeks of dates displayed in the calendar bar to view the schedule for that date or the week that includes that date. Each date has a tooltip that names the day of the week. Click the left and right arrows to change the month displayed. The displayed date is highlighted in red. Today’s date is highlighted in black. In the Week view, details of each activity are displayed in a tooltip when you hover your cursor over the activity. The Day and Week views can also include a hyperlink related to the schedule activity. For example, if you are scheduled for e-learning, you click the hyperlink in the schedule to view the e-learning training website. |
| Month view | Click any month from the twelve months displayed to view the schedule for that month. Six weeks are displayed in Month view, starting with the week the first day of the selected month is in. Click the left and right arrows to change the year displayed. The displayed month is highlighted in red. The current month is highlighted in black. The activities for each day’s schedule are limited to four listed events. “More” appears at the bottom of the date square if there are more than four activities on that day. The entire schedule is summarized in a tooltip when you hover your cursor over the bar at the top of each calendar square. |
| Field | Description |
|---|---|
| Paid | The total paid hours scheduled on the displayed day, week, or month. |
| Time | (Week view only) Displays each day’s schedule to show the length of each activity on an hourly grid. If a schedule crosses midnight, all activities after midnight are displayed on the next day. |
| Event | (Week view only) Displays each day’s schedule as a list of activities. All activities for the shift are displayed on the day the shift starts, even if the shift crosses midnight into the following day. This view is recommended for printing a schedule. |
| Today | (Week and Month view only) Click to display the week or month that contains today’s schedule. |
| Left/Right Arrows | Click to move one day, one week, or one month back and forth in the schedule, depending on the view you are using. |