Log in to Calabrio ONE

The login page allows you to log in using your Calabrio ONE credentials. There are three types of credentials that can be used, depending on how authentication has been configured for your system:

• Calabrio ONE default credentials
• Windows Active Directory credentials
• Single sign on (Security Assertion Markup Language, or SAML) credentials

NOTE   Administrators can sign in using their Calabrio ONE credentials even if Calabrio ONE authentication has been disabled and only SAML authentication is allowed. This enables them to configure SAML authentication if required.

The following table describes the fields on the Login page.

Field	Description
Language	Choose the language used in the Calabrio ONE interface. The language you choose is used throughout the site and persists from session to session for your user name. If you change the language selection, you must log out and log back in to Calabrio ONE for the language selection to be changed throughout the site.
Username	Your user name. This is the user name assigned to you by your administrator, or your Windows Active Directory user name. Use your email address if you received notification to login with an email address.
Domain	The Active Directory domain. This field is displayed only on systems that use Active Directory. Select the domain associated with your Active Directory user name and password.
Password	Your password. This is the password initially assigned to you by your administrator, or your Windows Active Directory password. This field is not required if you are logging in via single sign-on.
Forgot Password?	Reset your password.

Log in using Calabrio ONE or Windows (Active Directory) credentials

1. Enter your user name and password.
2. Click Log In.

Log in using single sign on

1. Enter your user name and click Single Sign On. You will be redirected to your identity provider’s login page.

2. Enter your login credentials into your identity provider. You will be redirected back to Calabrio ONE .

   NOTE   Your account becomes locked if you exceed the number of failed login attempts determined by your administrator. If your account is locked, you cannot log in using Calabrio ONE credentials or single sign-on until your account is unlocked by an administrator or your password is reset.

If you forget your password or your account is locked, you can reset your password.

Reset your password

1. Click Forgot Password? on the Login page.
2. Enter your email address, click Email Password Reset, and follow the prompts. An email with instructions on how to reset your password will be sent to your email account.

Changing your password

You can change your password at any time.

Change your password

1. In the upper right corner of the page, click the drop-down arrow to the right of your user name and choose Change Password.

   

2. In the Change Password dialog box, type your current password, a new password, and the new password again to confirm it. The strength of the password is displayed as you enter the password.

   The password must meet minimum requirements for a Good or Strong password to be saved.

3. Click Change Password.

Password complexity requirements

Password complexity requirements are based on Microsoft’s password policy: https://technet.microsoft.com/en-us/library/hh994562.aspx.

The following rules apply when you create or edit a user, or when you change or reset a password.

• Passwords cannot contain any white spaces (blanks).
• Passwords must be at least eight characters long. Minimum length can be configured by an administrator.

• Passwords must contain characters from three of the following four categories:

  Category	Description
  Uppercase letters	A–Z Uppercase unicode characters: http://www.fileformat.info/info/unicode/category/Lu/list.htm
  Lowercase letters	a–z Lowercase unicode characters: http://www.fileformat.info/info/unicode/category/Lu/list.htm
  Numbers	0–9
  Special characters	The following characters are allowed for a tenant database password: ! # $ % & ( ) , . / : ; = ? @ ^ ` | The following characters are allowed for all other passwords: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ ] ^ _ ` { | } ~

These rules apply only where you configure a password that is controlled by Calabrio ONE. If a user enters a password for an external system that is not controlled by Calabrio ONE, Calabrio ONE will not validate the password (for example, ACD configuration).

NOTE   A user can be created without a password (manually or automatically via ACD sync). A user without a password cannot log in. That user must use the “Forgot Password” link and set up a password.

Logging out

To log out of Calabrio ONE, hover your mouse over your user name in the upper right corner of the page, and click Log Out. This returns you to the Login page.

To exit Calabrio ONE completely, close your browser.