Work Shift Rotation Example

The following table shows what happens when you move work shifts up and down in the Assigned pane on the Agents page.

Action	Effect on Shift Rotation	Comment
Select Shift 3	Week A | Shift 1 Week B | Shift 2 Week C | Shift 3 Week D | Shift 4	—
Click Up	Week A | Shift 1 Week B | Shift 2 Week B | Shift 3 Week C | Shift 4	Shifts 2 and 3 are now split shifts for Week B.
Click Up	Week A | Shift 1 Week B | Shift 3 Week C | Shift 3 Week D | Shift 4	Week B no longer has a split shift.
Click Up	Week A | Shift 3 Week A | Shift 1 Week B | Shift 2 Week C | Shift 4	Shifts 3 and 1 are now split shifts for Week A.
Click Up	Week A | Shift 3 Week B | Shift 1 Week C | Shift 2 Week D | Shift 4	Shift 3 is now first in the rotation and all other shifts have moved down one week.

NOTE   A split work shift is a situation where an agent works two different shifts during the same day. Before you split a work shift, you must create two work shifts that start and end at different times or days and that do not overlap.

EXAMPLE   If an agent works four hours in the morning and four hours in the evening, you must create one work shift that covers the morning hours and another work shift that covers the evening hours.