Merge historical data

Use the Historical Data Merge Request page to merge the historical data that the service queues in a virtual service queue had gathered individually before they were added to a virtual service queue.

A virtual service queue begins to gather historical data from the component service queues after you create it, so you only need to submit a historical data request in the following situations:

• The component service queues had individually gathered historical data before you added them to a virtual service queue, and you want to associate their cumulative historical data with their virtual service queue.
• You either add service queues with historical data to, or delete service queues with historical data from, a virtual service queue, and you want to recompute the historical data for the affected virtual service queue.

The historical data for the individual service queues is preserved after the merge, so if you delete a service queue from the virtual service queue, it is still available for use.

Field descriptions

Field	Description
Start Date	The start date for the historical data merge request.
End Date	The end date for the historical data merge request.
Virtual Service Queue	A list of the available and assigned component service queues from which to merge historical data. The assigned service queues must have historical data for the selected date range.
Run Date	The date you want to run the request.
Run Time	The time you want to run the request.