Calculate the accuracy of past forecasts

Forecast accuracy is the ratio of the forecasted contact volume to the actual contact volume. A forecast accuracy compilation request calculates this ratio for one or more service queues based on historical data. It cannot tell you how accurate a forecast will be in the future. It can only evaluate the accuracy of forecasts in the past.

EXAMPLE   If the forecast precision level percentage for a service queue is 105 percent, it means that the forecasted contact volume was 5 percent greater than the actual contact volume.

The value calculated by this request is displayed on the Service Queues page in the Forecast Precision Level Percentage section.

Use the Forecast Accuracy Compilation Request page to generate a forecast accuracy compilation request.

Field descriptions

Field	Description
Start Date	The start date for the forecast accuracy compilation request.
End Date	The end date for the forecast accuracy compilation request.
Service Queues	The service queues for which you want to generate a forecast accuracy compilation. The assigned service queues must have forecasts generated for the selected date range.
Run Date	The date you want to run the request.
Run Time	The time you want to run the request.