Configure the tenant

Configuring the tenant involves the following:

• Configure aspects of the system that apply to all users and applications.
• Synchronize agent, team, and service queue data from your ACD.
• Select and configure an authentication method to verify the identity of anyone who wants to connect to Calabrio ONE.
• Configure your user-password policy to meet your organization’s security requirements.
• Enhance your tenant’s security by controlling (or “whitelisting”) which IP addresses users are allowed to access Calabrio ONE from.
• Set up Data Server features based on a contact center’s geographic location.
• Connect to an active directory (AD) server in your environment for user authentication, sync, or both.