Configure Teleopti

Use the Teleopti Configuration page to add a Teleopti WFM link in the Calabrio ONE top menu. When agents or supervisors click this link, they go to their Teleopti site.

Prerequisites

• Your organization has a cloud implementation.
• Your organization uses Teleopti for agents or supervisors.
• You have the Update Tenant permission in Calabrio ONE.

Page location

Application Management > Global > System Administration > Teleopti Configuration

Procedures

Allow agents and supervisors to link to Teleopti through Calabrio ONE

1. Select the Calabrio ONE tenant from the Choose a Tenant drop-down list.
2. Select the Enable Teleopti Navigation check box.
3. Enter the tenant’s Teleopti URL in the Teleopti URL field.
4. Click Test URL. The website opens in a new tab.
5. Click Save.

Remove the Teleopti WFM link

1. Select the Calabrio ONE tenant from the Choose a Tenant drop-down list.
2. Deselect the Enable Teleopti Navigation check box. The Teleopti URL field disappears.
3. Click Save.